sourov amin

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Viewing 15 posts - 1 through 15 (of 123 total)
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  • in reply to: Invalid recaptcha #9157

    sourov amin
    Moderator

    Hello Nigel,

    We are checking the issue and will let you know ASAP.
    It would be helpful if it is possible to make a temp admin in your site
    and share the credentials at support(at)user-meta.com.

    Thanks.

    in reply to: File upload fail #9132

    sourov amin
    Moderator

    Hello,

    Is this happening only on UMP file upload or any general media upload is facing the same consequence?
    It can be caused by your WordPress upload maximum file size limit.
    This article might be helpful: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-http-image-upload-error-in-wordpress/

    If this is not the problem, can you make a temp admin in your site and share the credentials at support(at)user-meta.com, so the issue can be checked.

    Thanks

    in reply to: Invoice #9124

    sourov amin
    Moderator

    Hello,

    The invoice has been sent to the corresponding email address.

    Thanks

    in reply to: BuddyPress Export UMP File #9120

    sourov amin
    Moderator

    Hello,

    For your purpose you are not supposed to export UMP. “Export UMP” is used to export User Meta forms, settings, and other data. Use the “User Export” form that generates a CSV file with user data. However, you may not export image files directly with CSV.

    Sorry if you were misunderstood about that. If the plugin doesn’t meet your requirements, please feel free to request a refund at support(at)user-meta.com.

    Thanks.

    in reply to: Translating the error message #9106

    sourov amin
    Moderator

    Hello,

    You can customize the error messages from “User Meta >> Settings >> Text”.

    Thanks.

    in reply to: Lost Password Email — Link doesn't appear #9096

    sourov amin
    Moderator

    Hello consumerfocus,

    Please ensure, you have set up the Password page correctly under “Settings >> Login >> Reset Password Page”. Clicking “View Page” there should take you to the reset password option.

    If everything is right, try creating a page with this shortcode [user-meta type=reset-password] and set the page as “Reset Password Page”.

    Thanks.

    in reply to: User Filed #9084

    sourov amin
    Moderator

    Hello,

    Yes, it should be solved with the pro version. If not support will be provided.
    And you can see users extra fields data if you add these fields in the backend user profile and the feature is available in the pro version.

    Thanks.

    in reply to: Can't Upload files on mobile #9075

    sourov amin
    Moderator

    Hello,

    Sorry for the late response.
    Can you please sent the registration URL at support(at)user-meta.com.
    For the second query, unmasking password feature is not available in UMP.

    Thanks.

    in reply to: License withdrawal/activation #9074

    sourov amin
    Moderator

    Hello,

    If this issue is not solved yet, can you please send the URL which needs to be activated with your UMP username to support(at)user-meta.com.

    Thanks.

    in reply to: Export to New Website #9073

    sourov amin
    Moderator

    Hello,

    – Go to User Meta >> Settings, put your email and password for http://user-meta.com and hit the “Validate” button to validate your license or “Withdraw” to remove from the previous site.

    – If the first method fails, follow http://user-meta.com/activation/ to remotely validate or withdraw the license.

    – If both methods fail, send an email to support(at)user-meta.com with your site URL and UMP username.

    Thanks.

    in reply to: Password reset: No email sent to user #9058

    sourov amin
    Moderator

    Hello,

    Are you using other reset password or registration plugin as it can be a plugin conflict why UMP reset password email can not be triggered? In that case, try activating “Override default WP emails” email from “User Meta >> Add-ons” and enable “Override email notifications”.

    And sorry for the late response.

    Thanks.

    in reply to: Invalid recaptcha #9057

    sourov amin
    Moderator

    Hello,

    Can you set a temp admin and send the credentials to ‘support(at)user-meta.com’ so we can check the issue closely.

    And sorry for the late response.

    Thanks.

    in reply to: Import of checkbox field #9056

    sourov amin
    Moderator

    Hello,

    You might not be using the “User Export” setup correctly.
    Make sure to assign a field for each column data.
    If a field is not a default WP field, please choose “Custom Field” as the “Assigning Field” and make sure there is a meta name given under that.

    Thanks.

    in reply to: creating user via add users panel #9055

    sourov amin
    Moderator

    Hello,

    In this case, after creating a new user by an admin you can simply just activate the user from “Users” with clicking the “Activate” link of that individual user.

    Thanks.

    in reply to: File Upload #9054

    sourov amin
    Moderator

    Hello,

    First, make the file upload field as a shared field then add the field upload field in the user backend profile from “User Meta >> Settings >> Extra fields in backend profile (drag and drop)”.
    After that, an admin can view and modify the uploaded photo from the user profile edit option in the backend.

    Thanks.

Viewing 15 posts - 1 through 15 (of 123 total)