Home › Forums › Bug Reporting › Lost Password Email — Link doesn't appear
- This topic has 19 replies, 7 voices, and was last updated 3 years ago by sourov amin.
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August 1, 2018 at 10:32 am #8611August 1, 2018 at 1:15 pm #8612KhaledMember
Hello Kristy,
Are you using login form / lost password form provided by UMP shortcode?
Thanks.
August 10, 2018 at 4:21 am #8620Kristy ChristieMemberHello Khaled,
Yes I am. The shortcode is [user-meta-login]
August 13, 2018 at 5:05 am #8624Kristy ChristieMemberAny update on this? If I disable User Meta Pro, and use the password reset from the regular wordpress login screen, the link comes through with no issues.
September 19, 2018 at 4:05 pm #8643thendaraMemberHello, I have the same issue. If you want any information from my site please let me know. The link appears to some users but not most. It seems to be blocked by the email system but i dont know why or how to unblock it. The blocked users are on not using the same email systems. Paul
March 4, 2019 at 7:01 am #8877Kristy ChristieMemberHi,
Is there any update on this matter? We are still facing this issue.
March 4, 2019 at 6:21 pm #8878sourov aminMemberHello,
Is it possible to set a temp admin account for support(at)user-meta.com so that we can inspect the issue? You can send credentials to support(at)user-meta.com.
Thanks.
March 4, 2019 at 8:05 pm #8879thendaraMemberDone and emailed
March 12, 2019 at 4:49 am #8891Kristy ChristieMemberSOLUTION:
Support of UMP managed to fix this in my site. For the benefit of future users, the issue was described as:
“The problem is related to the E-mail format. When e-mail is sent with HTML format some other plugins trigger hook related to this, which caused the disappearance of reset link. If you set “Email Format” as “Plain Text” from “User Meta >> Settings >> General” (which is set now), then everything should work fine.
But if you want e-mail in HTML format then use:< a href=”%reset_password_link%” > %reset_password_link% < / a >
(remove all the spaces in the line above — I had to add it so that it would appear)instead of %reset_password_link%. “
- This reply was modified 5 years, 8 months ago by Kristy Christie.
- This reply was modified 5 years, 8 months ago by Kristy Christie.
April 17, 2019 at 2:46 am #8928Michaela StainerováMemberHello,
my password recovery doesn’t work. If I enter a password reset, I get a link to the email. I click on it and I am back on the login page instead of resetting my password. Why? Please help.I am writing via Google translator, not English speaking.
Thank you very much
Michaela
April 17, 2019 at 6:23 am #8929Kristy ChristieMemberHi Michaela,
I am just a user like you — but did you try going into the User Meta Pro settings, and under the Login tab, set the Reset Password Page?
Hope that helps
Kristy
April 17, 2019 at 10:37 am #8930Michaela StainerováMemberHallo Kristy,
yes, I have everything set up as instructed and I am always redirected to the login page. I should be redirected correctly to enter a new password. But thank you for your effort 😉
- This reply was modified 5 years, 7 months ago by Michaela Stainerová.
April 17, 2019 at 11:19 am #8932Kristy ChristieMemberAh okay, sorry it didn’t work Michaela. You might want to email a temporary WP admin account to support(at)user-meta.com so that they can inspect the issue
April 20, 2019 at 4:59 pm #8933sourov aminMemberHello Michaela,
If you are still facing the issue, is it possible to set up a temp admin and send the credentials to support(at)user-meta.com.
April 20, 2019 at 5:00 pm #8934sourov aminMemberAnd thank you very much, Kristy, for helping.
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