[Kristy Christie]

Hi,

Whilst waiting for UMP to reply, you might want to try disabling all plugins except for UMP, and then test it out to see if there is any change (to check if there is a plugin conflict that’s causing it not to work).

[Kristy Christie]

Ah okay, sorry it didn’t work Michaela. You might want to email a temporary WP admin account to support(at)user-meta.com so that they can inspect the issue

[Kristy Christie]

Hi Michaela,

I am just a user like you — but did you try going into the User Meta Pro settings, and under the Login tab, set the Reset Password Page?

Hope that helps

Kristy

[Kristy Christie]

SOLUTION:

Support of UMP managed to fix this in my site. For the benefit of future users, the issue was described as:

“The problem is related to the E-mail format. When e-mail is sent with HTML format some other plugins trigger hook related to this, which caused the disappearance of reset link. If you set “Email Format” as “Plain Text” from “User Meta >> Settings >> General” (which is set now), then everything should work fine.
But if you want e-mail in HTML format then use:

< a href=”%reset_password_link%” > %reset_password_link% < / a >
(remove all the spaces in the line above — I had to add it so that it would appear)

instead of %reset_password_link%. “

• This reply was modified 5 years, 9 months ago by Kristy Christie.
• This reply was modified 5 years, 9 months ago by Kristy Christie.

[Kristy Christie]

Hi,

Is there any update on this matter? We are still facing this issue.

[Kristy Christie]

Any update on this? If I disable User Meta Pro, and use the password reset from the regular wordpress login screen, the link comes through with no issues.

[Kristy Christie]

Hello Khaled,

Yes I am. The shortcode is [user-meta-login]

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