Lack of Support

[Mary Redgrave]

Does anyone here get answers from this plugin guru?
I have sent 2 emails via his website contact form with zero response, I also notice many many forum question just being ignored.
It seems he is quite happy to take our money for his plugin but not so coming forward in the support it needs. It has many flaws that I have picked up yet when you look for answers or support this guy goes missing.

Can you give me my money back! a refund no-less. If can not backup this product with the support it needs than it is useless to me and I would assume many others.

Other buyers here in this forum please comment I am sure you are as frustrated as me.

• This topic was modified 9 years, 6 months ago by Mary Redgrave.
• This topic was modified 9 years, 6 months ago by Mary Redgrave.

[Mary Redgrave]

Just to add this post I have requested a refund via paypal as I do not think this guy will act on his own merits

[aveeshkumar]

Hello,

I too am a user meta pro user and I want to share my experience with you that may – or may not help you.

I started out wanting to put together a user-focussed login based website. Among many options user meta (and thus the pro version) seemed to be the best choice – about 1 year ago

Initially I too didnt get many of my forum posts answered. It turned out that I was using some plugin – which I dont remember – and it didnt let this plugin do its job.

Testing this on a brand new install (prefered) or deactivating all other plugins (not preferred) and testing in isolation is the correct way BUT it is NOT easy

I think that the author has a well documented plug in that is actually far better documented than most plugins but does not/cannot provide 1 on 1 support

It is easy to let up a localhost dev environment or a demo site and test this plugin and I am willing to bet it will “work” as documented. Whether it is exactly what you want/how you want it to – is another question – for another forum post!

I started out great with this plugin and then had to face issues of tying in profile fields to login using facebook and recently switched over to another plugin which is a better fit to what I was trying to do.

Hope this helps – So try what I said and if you have any specific issues, I will monitor this forum post

Cheers

[Mary Redgrave]

It sounds like you are the plugins creator, if not I appreciate your response but this still remains where is the support? As far as the documentation goes obviously you have not seen many very good plugin help docs and tutorials because this plugin leaves a lot of questions. Some of the problems are not conflicts with other plugins but just basic poor coding errors. I did not buy this piece of crap to spend hours deactivating plugins in the hope that there in lies the problem.
Anyway where is the support still?

[aveeshkumar]

I am not the plugin author.

Obviously you feel that community members offering a helping hand is devious backhand play.

Your personal attacks are not just childish but are a bad rap for the wordpress ecosystem – please crawl back into the crack of the rock you came out of.

[Mary Redgrave]

You have just made it so obvious of who you really represent. The topic of this post was lack of support, you now want to turn it into an insult contest rather than speaking about the lack of support!
It is an insult to drag the community of well maintained wp plugin authors. It seems you are on your own here because even with your lone voice I still do not hear from the author of this plugin, that alone speaks volumes for his & your lack of credibility.
Speaking of you it seems your a bit too sensitive for someone who as you say just a user of the plugin, you seem to have only read what hit a nerve in my last post comment as would be typical of no just a basic user of the plugin but someone a limitless more personally connected. Let some real customers of this plugin who, and there seems to be many, have unanswered form posts here and on the wp plugin support section.

• This reply was modified 9 years, 6 months ago by Mary Redgrave.

[Khaled]

Hello Mary,
We were finalizing the stable version. After our primary testing we are collecting and fixing bugs which have been reported by users via this support forum. So sometime, when user report an issue, we solve it and add it to next release. This way, support topics were not ignored, but sometime not replied. Perhaps, we should respond more on the forum. I have checked your issues, and we did respond by email.

Thanks @aveeshkumar

[Mary Redgrave]

Yes the response has come the same time your reply here. Yes you should respond to forum/email requests because as you see here and elsewhere it only leads to bad reviews and reports

• This reply was modified 9 years, 6 months ago by Mary Redgrave.

[IAI]

agree with members. Developer need to reply to answers at least – hey, we are looking into it… or … it will be implemented in new version and so on.

Comunication should be improved.

[Author]

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