Error 504 Time Outs

[neuroticartist]

As soon as I activate User meta pro, my dashboard slows down to a crawl, often times it just times out and I get an error 504. As soon as I deactivate it, my site is back to speed again. Ive deleted older versions, purchased a new latest version, deleted other plugins, deactivated all other plugins, nothing seems to help.

[Khaled]

Hi,

Which version of UMP you are using? 1.1.8rc1 or 1.1.7.1?

Could you please check your server error log.

Thanks.

[neuroticartist]

I have tried both versions. how can I check my server error log?

[Khaled]

It depends on which server your are using (e.g. /var/log/)
Is it possible to set a temp admin for me? if so, please use support(at)user-meta.com

Thanks.

[neuroticartist]

Im on a shared hosting, let me see if I can find that for you
I sent you log in info. thanks for the help!

[Khaled]

Thanks. It looks good now. Just validate your license.

[neuroticartist]

its still happening for me, try going back to the plugins page in the dashboard, it just spins and spins, sometimes timing out, sometimes finally showing the plugins page. I just errored out.

[neuroticartist]

Im using firefox btw

[Khaled]

It looks good here with Firefox too. What about front-end for you?

[neuroticartist]

Im still super slow in the dashboard area, I dont have it configured yet so I haven’t tested anything on the front end.

also, I just got a new licence as my last once expired last year, I am trying to use it on a dev server http://www.naidevsite4.us but its saying its already in use for germanlightproducts.com – how can I transfer it to naidevsite4.us until the new site is completed and I move it over to germanlightproducts.com?

[Khaled]

Well, I have added your dev server to license list. Now you can able to validate it. Please try again.

For response time, it seems okay from here, without server log it is tough to identify the issue. And if it is possible, please upgrade your PHP version to latest one (5.6)

Thanks.

[neuroticartist]

can I give you cpanel access, would that help? I looked at the error logs in there but there was nothing in it. Also, if your in the dashboard, click around some, then click on the plugins page, for me, it spins for about 2 full minutes before either showing the plugins page or timing out. This densest happen when the plugin is deactivated.

[neuroticartist]

Have you tested going back and forth from the plugins page? Its really impossible to do anything. If I cant resolve this I dont think I will be able to use the plugin. Could I send you cpanel access?

http://www.naidevsite4.us/wp-content/uploads/2016/06/504-1.jpg

[neuroticartist]

Also when in the plugins page, try to disable and enable a plugin, like the User Meta Advanced or something.

[neuroticartist]

Hello, have you closed this issue? its still happening, please tell me what I can do to help you.

[Author]

Posts