Cannot Validate License | User Meta Pro - WordPress user management plugin

Tagged: broken, short-code, validate

This topic has 10 replies, 4 voices, and was last updated 8 years, 11 months ago by sarumbear.

Viewing 11 posts - 1 through 11 (of 11 total)

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Posts
April 27, 2015 at 9:00 pm #7057

Curvine
Member

The short-code on our website is no longer working.

When logged in to WordPress, I try to validate the license with the correct email and password and I get the following error message: “Something went wrong!” But, I’ve no idea what that is.

Our license doesn’t expire until August, and I’ve confirmed that the email address and password I’ve used are indeed correct.

Please fix!

April 28, 2015 at 10:48 pm #7058

Khaled
Member

Hi,

Please send an email to support(at)user-meta.com containing your site url.

Thanks.

April 29, 2015 at 8:04 pm #7060

Curvine
Member

I did send an email – on the same day – with both pieces of information you are requesting. Did you not receive it?

April 30, 2015 at 3:36 am #7064

Curvine
Member

I also resent an email to that address much earlier today. Did you get it? I need this resolved quickly, please.

May 1, 2015 at 6:06 pm #7067

Curvine
Member

It’s been 5 days now since I first reported this, and I’ve sent you the information twice now. When will this be resolved????

May 3, 2015 at 9:58 pm #7072

Khaled
Member

Hi,

We have sent you an email contains custom validation link. Please follow the instructions.

Thanks.

May 15, 2015 at 3:16 pm #7131

sarumbear
Member

I have the same problem. I have emailed you for solution. I hope I don’t have to wait for five days like this person did…

May 17, 2015 at 1:40 am #7133
techrx
Member
Add me to the list of people who just paid for a license that cannot be activated.
I sent an email earlier today.
- This reply was modified 8 years, 11 months ago by techrx.
May 17, 2015 at 5:37 pm #7136

techrx
Member

RESOLVED – The validation process that was emailed worked OK.

May 17, 2015 at 6:20 pm #7137

sarumbear
Member

I hope I will receive my link as well, and soon.

I’m not happy that out of the blue the plugin stopped working and I was forced to renew subscription in order to use the support. This is was CONTRARY what the author promised not to happen.

May 19, 2015 at 12:34 pm #7140

sarumbear
Member

I have received the link but it failed to work. I had to grant admin access to UMP support in order for them to sort.

It seems they had to upgrade to 1.1.7rc3 which is the most recent ‘Release Candidate’ version as the most recent release version, 1.1.6 was not working.

It also seems they have made a change in their validation website on May 13, 2015, the RC3 version’s release date, which caused my old version as well the latest release version to stop working. Both dates are exactly the same.

In short their promise that the plugin will continue to work even if we don’t have an active subcription was not true (at least in my case) and their version management is at best shoddy as the release version of the plugin was not working.

Not impressed at all but the plugin seems to be the only one of its sort so I will have to use it.
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