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  • December 29, 2015 at 3:21 pm #7711
    FAITHIFY
    Member

    Hi, yesterday I bought a subscription and installed the plugin, everything was working fine until I realized that I cannot see the custom fields on the user profile backend page. I’ve already changed the Backend Profile settings, but nothing happens. Any idea what’s going on?

    December 31, 2015 at 1:49 pm #7721
    Khaled
    Member

    Hi,

    Is it possible to send screenshot for both backend settings and backend profile.

    Thanks.

    January 4, 2016 at 9:45 pm #7725
    FAITHIFY
    Member

    Requested Screenshots

    Thank you

    • This reply was modified 8 years, 3 months ago by FAITHIFY.
    • This reply was modified 8 years, 3 months ago by FAITHIFY.
    January 7, 2016 at 3:54 pm #7732
    Khaled
    Member

    Hi Mariana,

    Please make sure to fill-up meta_key for extra fields.

    If meta key is already set, is it possible to set a temp admin account to inspect the issue on your site. If so, please send an email to support(at)user-meta.com with an admin account.

    Thanks.

    January 20, 2016 at 3:31 pm #7738
    FAITHIFY
    Member

    Sent email on monday with the acc data.

    Thanks

    February 19, 2016 at 2:34 pm #7756
    FAITHIFY
    Member

    Hi. Any news about this?

    Thanks

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