Activation Pro error: 32300 : transport error - could not open socket | User Meta Pro

Tagged: License Activation, user meta pro

This topic has 11 replies, 5 voices, and was last updated 11 years, 1 month ago by michaelharper.

Viewing 12 posts - 1 through 12 (of 12 total)

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September 12, 2012 at 10:16 pm #2073

hartlrobert
Member

I have the pro version, but activation from WP Backend fails.
Error: (…) 32300 : transport error – could not open socket
Email and password are surely correct.
Any help?
Thank you.

September 13, 2012 at 12:06 am #2076

Khaled
Member

Hello,

Please use 1.1.3rc1 version as it support remote activation while socket communication were failed.

Use this url to active remotely: http://user-meta.com/activation/
Please note, you need to be logged in in order to do remote activation.

Thanks.

September 13, 2012 at 12:38 am #2077

hartlrobert
Member

Great support, thank you very much.

September 18, 2012 at 10:17 pm #2119

wrossmck
Member

I need to activate the user meta pro license on a local development instance of wordpress to verify that our use of user-meta is ok for our client. Is there a wordaround when our site is not live yet?
Regards,
Paul

September 18, 2012 at 10:25 pm #2121

Khaled
Member

Hello Paul,

You are able to validate your license from your local instance as well as live one. Go to User Meta >> Settings and provide necessary data to validate your license.

Thanks.

September 25, 2013 at 12:43 am #4274

michaelharper
Member

I have the same problem and error. The server is behind a firewall and there is no way for it to communicate with the User Meta site. I cannot use the user-meta.com/activation/ form either for the same reason. How can I manually validate the license?

Mike
PS My purchase information

Order Number : 5092654590
Merchant Order ID : 1:2711

User Meta Pro ( user-meta.com )

Contents of your purchase :
Vendor Product ID : 1
Product Name : Purchase User Meta Pro
Quantity : 1

Total : 29.00 ( USD )

Billing Information
Michael L
IP: 147.154.235.102 IP Location: New Kensington ( United States )
Michael.Harper@alcoa.com
724-337-5414
Harper
100 Technical Drive
Alcoa Center, PA 15069
United States ( USA )

September 25, 2013 at 1:48 am #4275

Support
Member

Hello, Have you already followed those steps?
Download and install pro version from http://user-meta.com/downloads/
go to User Meta >> settings and put your email and password for http://user-meta.com to validate your license.

September 25, 2013 at 5:16 pm #4276

michaelharper
Member

Yes, I have and get the error message in the subject line. I think that our firewall is blocking whatever it is the form is attempting to do. I do not have a way around this. Is it possible you can just give me a license key that I can install?

Mike

September 28, 2013 at 2:48 am #4283

Support
Member

Unfortunately we there is no license key, Validation procedure require to communicate with UMP server, however is is possible to give temporary admin account to us by “Contact Us” section to manually validate it.
Thanks.

October 2, 2013 at 10:47 pm #4331

michaelharper
Member

Unfortunately, like I said before, this machine is behind a firewall and there is no way for you to get to it. It might be possible for me to access your website from the plug-in if it knows how to utilize a proxy service. Can it read an environment variable with proxy and authentication information or can I give it the information some other way?

If not, then we cannot use the plug-in and I will have to withdraw my credit card payment and cancel the purchase.

Regards,
Mike

October 3, 2013 at 4:40 am #4332

Support
Member

We have send you an email to your registered email address containing manual process to validate your license. Hope it help.
Thanks.

October 8, 2013 at 8:07 pm #4351

michaelharper
Member

I apologize for the delayed response. Yes, the manual process worked great. Thank you so much for the help!

Regards,
Mike
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