User Export Not Working

[krgrindley]

The export section shows up and I can drag my fields over just fine, but clicking on the buttons does nothing.

[Support]

Hello,

Please apply some quick fix to 1.1.3rc2, We’ll apply those fixes with next release.

Open user-meta/views/pro/exportImport/exportForm.php

Change Line 107
"onclick" => "umUserExport(this,\"save\")",
with
"onclick" => "umUserExport(this,'save')",

Change Line 115
"onclick" => "umUserExport(this,\"export\")",
with
"onclick" => "umUserExport(this,'export')",

Change Line 123
"onclick" => "umUserExport(this,\"save_export\")",
with
"onclick" => "umUserExport(this,'save_export')",

Thanks.

[krgrindley]

Sweet, thank you that worked.

[jcgriffeth]

I have tried this fix but it didn’t work for me. I’m running 1.1.3rc2 and I made the edits to the file, uploaded the new file to replace the old one, even deactivated and repeated above and reactivated but still nothing happens when I click on the buttons at the bottom of the page for “save only”, “export only”, and “save & export”.

I need this for a client site that is going live in 2 days. Please let me know how to fix it so I can download the user registration data.

Thanks!

[bettermemories]

me too – not working plesase help

[bettermemories]

worked after i cleared history cache etc…

but a weird thing happened –

synopsis

i was logged into my wordpress,

opened another chrome window logged into my account onthis site….read the note here about updating the code in the plugin,

opened my cpanel, edited the code (again in a chrome browser)

went back to my wordpress (in Chrome) to export – fix wouldnt work

went back to this site in chrome window already open, replied it ddint work. as in previous post here

then

went back to my site and tried clearing the history etc (everything)

went and hit the export button again and it worked

flipped back to this sites chrome window and tried to update the comment and it failed to post – wordpress error on user meta site

had to relog back in
posted this
checked my site inother chrome window had to relog back in

yay chrome?

[bettermemories]

dissappointing though

my main reason for buying this plugin was for user meta and unser import and export –

my user meta export seems to be a serialized key – really of no use a text file with a bunch of numbers

[jcgriffeth]

@bettermemories – thanks for the tips, but still not working for me.

I’m running in Firefox with one window and lots of tabs. I tried clearing “everything” as bettermemories suggested. In my case this includes:

– browser and download history
– form and search history
– cookies
– cache
– active logins
– offline website data
– site preferences

But clearing the active logins just logs me out of wordpress so after clearing everything, I logged back in, loaded up the export list with fields and clicked save and export. Nothing happens.

I tried doing this in 2 windows as suggested in the previous post, but no difference.

I too am very disappointed with this plugin. When I pay for a plugin like this, I expect it to work as advertised – especially for something so basic as exporting the user registration data. That’s why I bought it in the first place! Instead I have spent most of a day trying to figure this out and still I am nowhere. Very frustrating. I’m hoping there is some kind soul out there who can help!

[Support]

Hello,

We are really sorry about the issue. Please apply following fixes: http://user-meta.com/forums/topic/user-export-not-working/#post-2937

if it is not working, check chrome console for js error. and let us know which error is showing.

Thanks.

[jcgriffeth]

The fixes you suggest applying have already been applied – they are at the beginning of this post! This is still not working AFTER those fixes are applied.

I just tried it in Chrome and got the following javascript error courtesy of the Chrome javascript console:

Uncaught SyntaxError: Unexpected token ILLEGAL /wordpress/wp-admin/admin.php?page=user-meta-import-export (1):177

I checked the source for line 177 and this is the same line we already fixed (partially) with the fix above. I verified that the double quotes were replaced with single ones in the source. So it is some other syntax error in this rather huge line of code.

Please let me know the rest of the fix asap!
Thanks.

[jcgriffeth]

for the record, it also doesn’t work in IE 8.

[jcgriffeth]

I just tracked down the syntax error and found that it is caused by me adding HTML into the field title of two text fields I created. I removed the HTML and now there are no javascript errors. BUT it still doesn’t work! Nothing happens when I click on the buttons.

Help please!

• This reply was modified 11 years, 10 months ago by jcgriffeth. Reason: spelling error

[jcgriffeth]

Update:
Found another syntax error that javascript console is not catching:

The first hidden field in the rendered form code is:

The input tag is not properly closed (">" instead of "/>") so the browser sees all the following input, div and p tags as incorrectly nested inside an input tag.

I don't know how to find and fix this one so any help would be appreciated!
Thanks!

• This reply was modified 11 years, 10 months ago by jcgriffeth. Reason: code snippet was removed so added it back with tag

[jcgriffeth]

grrrr. here is the HTML code snippet with ** instead of “”.

**input type=”hidden” name=”method_name” value=”UserExport”***

• This reply was modified 11 years, 10 months ago by jcgriffeth. Reason: more filtering out of my code syntax

[Support]

Hello,

Please check the html of button:

**input type=”button” name=”button” value=”Export Only” class=”button-primary” onclick=”umUserExport(this,’export’)” **

Is your button html looks like this?

In fact, export process is initiated by calling js function umUserExport(this,’export’) when you click Export Only button. (or similar), In your case the function is not called for any reason.

[Author]

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