Unable to Active – Moving from Staging to Production

[aarswells]

Hello,

I am trying to move my license from our staging server to production, but I am not able to do this through the admin interface. Every time I try to active on production OR unactivate on staging, I get a red error message that says “Something went wrong.”

Please tell me how I can move my license from staging to production.

Thanks

[sourov amin]

Hi aarswells,

Try http://user-meta.com/activation

If the url doesn’t work, send an email to support(at)user-meta.com with your site url, in where you wanted to validate the license.

Thanks.

[aarswells]

Hmm. I am not able to active using that URL. It keeps telling me that my email/password for user-meta.com is invalid, even though I used the same username/password combo to sign into the support forum.

I will send email to the support address as you suggested.

Thanks!

[Author]

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