Plugin installation failed

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This topic contains 2 replies, has 2 voices, and was last updated by  kapsicum 8 years, 1 month ago.

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  • #242

    Endcliffe
    Member

    I have used the free version of your plug-in to try it out and have set up fields and forms as I want them. It all looks good. I have just upgraded to Pro but the plug-in won’t install:

    Installing Plugin from uploaded file: user-meta-pro.1.1.0.zip

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. [cut]/wp-content/plugins/user-meta/

    Plugin install failed.

    I’m using WordPress 3.3.1. Can you tell me how I install, preferably without requiring me to have to recreate my fields and forms again?

    Thanks

    #369

    kapsicum
    Member

    Did you try to delete the /wp-content/plugins/user-meta/ directory, and to reupload it again via FTP ?

    #246

    Endcliffe
    Member

    I didn’t want to do that in case I would lose the fields and forms I had already created. However, I’ve done it now and upgraded and all is well.

    Thanks for your prompt reply

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