Plugin installation failed Home › Forums › Plugin Support › Plugin installation failed Tagged: installation failed This topic contains 2 replies, has 2 voices, and was last updated by kapsicum 8 years, 1 month ago. Viewing 3 posts - 1 through 3 (of 3 total) Author Posts January 20, 2012 at 1:36 pm #242 EndcliffeMember I have used the free version of your plug-in to try it out and have set up fields and forms as I want them. It all looks good. I have just upgraded to Pro but the plug-in won’t install: Installing Plugin from uploaded file: user-meta-pro.1.1.0.zip Unpacking the package… Installing the plugin… Destination folder already exists. [cut]/wp-content/plugins/user-meta/ Plugin install failed. I’m using WordPress 3.3.1. Can you tell me how I install, preferably without requiring me to have to recreate my fields and forms again? Thanks January 20, 2012 at 1:38 pm #369 kapsicumMember Did you try to delete the /wp-content/plugins/user-meta/ directory, and to reupload it again via FTP ? January 20, 2012 at 2:03 pm #246 EndcliffeMember I didn’t want to do that in case I would lose the fields and forms I had already created. However, I’ve done it now and upgraded and all is well. Thanks for your prompt reply Author Posts Viewing 3 posts - 1 through 3 (of 3 total) You must be logged in to reply to this topic.