Password reset: No email sent to user

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This topic contains 4 replies, has 2 voices, and was last updated by  aski 10 months, 3 weeks ago.

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  • Author
    Posts
  • #9050

    aski
    Member

    Hi,

    I discovered a problem recently on my web site using 1.4.2:

    Password reset:
    When a user performs a password reset, no email is sent, even though the frontend confirms it has been sent.

    All other emails seem to work without any issue.

    #9053

    aski
    Member

    Hi,

    is there still support around here?
    Sorry for being a little impatient. 🙂

    Regards,
    Ale

    #9058

    sourov amin
    Moderator

    Hello,

    Are you using other reset password or registration plugin as it can be a plugin conflict why UMP reset password email can not be triggered? In that case, try activating “Override default WP emails” email from “User Meta >> Add-ons” and enable “Override email notifications”.

    And sorry for the late response.

    Thanks.

    #9059

    aski
    Member

    Hi Sourov,

    I do not user any other reset password or registration plugins.
    It has been working flawlessly for a long time but now it does not anymore.
    I just tried the override function from the Add-ons anyway: No change, unfortunately.

    Thanks,
    Alex

    #9064

    aski
    Member

    Hi Sourov,
    any additional diagnosis with the WP Mail SMTP plugin?
    The WP Mail SMTP developer said they tested with the Free version of User Meta and had no issues.
    Anything I can tell them in addition?

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