Page not found when acess Export

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This topic contains 7 replies, has 2 voices, and was last updated by  Marketing Viewer 4 months, 2 weeks ago.

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  • #9033

    Hi, I have installed PRO 1.4.2, and when I try to access “Export & Import” page, I am redirected to a page with message “Page not found”.

    The User Meta Pro, Export & Import page was working until 10 days ago.

    What may be happening and how can I solve it?

    #9034

    sourov amin
    Moderator

    Hello,

    Is it happening only for the “Export & Import” page?
    Did you update or edit the plugin recently?
    Plugin conflicts can be responsible for that.
    Can you share the URL of your “Export & Import” page to support(at)user-meta.com?

    Thanks.

    #9035

    Hello,

    Answering your questions.
    1 – Yes, only the Export & Import page that is giving this error.
    2 – I did not edit the plugin, and did not update, I am using version 1.4.2 that I downloaded 3 weeks ago.
    3 – How can I share the URL with support? My URL is: http://www.marketingviewer.com.br/wp-admin/admin.php?page=user-meta-import-export

    #9036

    sourov amin
    Moderator

    Hello,

    Can you set a temp admin in your site and send the credentials to support(at)user-meta.com so the issue can be checked.

    Thanks.

    #9037

    Hello,

    User Admin created and credentials sent to your e-mail.

    #9038

    Hello, did you received the credentials to access ?

    #9039

    sourov amin
    Moderator

    Hello,

    It seems to be a plugin conflicts issue.
    Just try deactivating the plugins temporarily one by one which you have installed/updated recently and find out which one is causing the issue.

    Thanks.

    #9049

    Hello, I tried the test by disabling other plugins one by one to see if Export would work, but to no avail.

    Can you help me?
    I can re-create a temporary admin user for you.

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