Disappearing Plugin – Update from 1.1.7.1 to 1.3

[Lena Lumelsky]

Hey there!
I just updated my plugin from Version 1.1.7.1 to 1.3.

I used the directions in section 1.5 of the Get Started Documentation (http://user-meta.com/documentation/get-started/) and the plugin is Active, however the shortcodes no longer work and I can no longer see “User Meta Pro” in the sidebar.

Does anyone have any feedback as to what could be causing this? I’m not getting any error messages.

Thank you!

[Khaled]

Hi Lena,

One of the main change since version 1.2 is renaming plugin directory from user-meta to user-meta-pro. If you see the plugin in plugins listing page, please make sure the plugin is activated. otherwise please try to re-install the plugin (version 1.3).

Thanks.

[Lena Lumelsky]

Thank you for your answer, Khaled. I double-checked and the directory name is correct, the plugin is activated, and I have repeated the steps to update to Version 1.3

Looking into this further, I realized that we are currently on PHP 5.3.29. Could the reason be that we need to upgrade to 5.5?

Thanks!

[Khaled]

Hi Lena,

The minimum requirement for UMP-1.3 is PHP-5.5. So, in order to use 1.3, you will need to upgrade your PHP version. If you are going to upgrade your PHP version, I recommend PHP-7.1

Thanks.

[Lena Lumelsky]

Thank you! We can mark this one as resolved.

[Author]

Posts