Difficulty in Activating Pro Version

[reachpublishing]

I just recently upgraded to the pro version, I tried both methods of activation, but to no avail.

When I tried to do it through the settings, it redirects to a new page and prompts “Are you sure you wanna do this?” and a “Please try again” link underneath it.

[Support]

Hello,
Please deactivate and remove your existing UMP (your won’t loose your data) then download latest version of UMP from http://user-meta.com/downloads/ install and activate the plugin.

Thanks.

[verner1@coglearn.com]

I am having exactly the same problem.

[chromaticinc]

Same issue. I’ve tried deactivating and removing 3 times, and I get the same thing. “Are you sure you wanna do this?” and the “Please try again” link under it. Please help!

[optimumpooltech]

I am having the same issue. Only the free version is available even after we have paid and updated to the Pro version.

[Support]

Hello, Your license seems to be validated, but replacing free version with pro version is failed. You need to manually replace the version. Please completely remove existing UMP version first (You can aslo remove using ftp)

Then download latest version of UMP form http://user-meta.com/download/ and install it, You won’t need to validate your license again.

Thanks.

[chromaticinc]

That worked. Thanks!

[Thomas Stracke]

Hi,

tried activation from MY site, error: Something went wrong – -32300 : transport error – HTTP status code was not 200

tried activation from http://user-meta.com/activation/ : no success either, did input all passwords etc., pressed “activate”-button, then came to a site whith normal header, but only title “Remote Activation”, nothing else happend.
However, hat to choose the version and could only choose up to 1.1.3rc3, not 1.1.3, which is the version I’ve installed.

Then therefor did remove 1.1.3, downloaded and installed manually 1.1.3rc3, same failure.

Updated to 1.1.3 again, however, no success either way.

Any hint, what I still could try?

Very courious, hope you’ll help, Thomas

[Support]

Hello Thomas,
Please download 1.1.3 from http://user-meta.com/downloads/ and instal the downloaded version. You can now able to validate your license by http://user-meta.com/activation/ for 1.1.3

Thanks.

[Thomas Stracke]

Hi, the problem was, that my hoster blocked port 80 for security reasons. After he opened that, registration worked. Might be the reason for more of these problems.
However, thanks for your support! Thomas

[Author]

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