csv import: all records read, all records skipped

[antoroxx]

Hi,
I just bought User Meta Pro, last 1.1.5 release, and I tried to upload a csv file, with your specs.
I selected all new fields as custom fields, and the plugin reads all records, but at the same time it skips all.
What is happening?
Please it’s very urgent.
Thx

Antonio Rossano

• This topic was modified 10 years, 8 months ago by antoroxx.

[Khaled]

Hello,
Could you please give a sample of your csv?

Thanks.

[antoroxx]

Here you can download the file:
http://www.emark.it/esporta-albo.csv
Many thx
Antonio

• This reply was modified 10 years, 8 months ago by antoroxx.

[antoroxx]

Please it’s really urgent, we need to deliver a job+
Thx
Antonio

[antoroxx]

Hi, I’m waiting for an answer,
If it’s not possible please let me know. We’ve bought this software as professional users and for the Support.
Waiting for an urgent answer.
Antonio Rossano

[Khaled]

Hello,
In order to import users from csv, users should have at least unique email addresses or username. In your csv, it seems that, several users have the same email address. So they will be skipped while importing. If you use “Numero Patente doganale” as username and Identify Uniquely “By Username” then, duplicate email will be replaced with username@noreply.com while importing.

Thanks.

[antoroxx]

I set the field “Codice Fiscale” as Username and it’s unique.
But at least it should import one record and it didn’t: what i can do?
Here you can find a screenshoot of the field list: http://www.emark.it/fieldlist.jpg
Please it’s urgent.
Thx
Antonio Rossano

[antoroxx]

Now the file has only one record: http://www.emark.it/esporta-albo.csv
it has an email and the username field is “Codice Fiscale”.
But it doesn’t import anything !
Here you can find a screenshoot of the field list: http://www.emark.it/fieldlist.jpg
Please it’s urgent.
Thx
Antonio Rossano

[antoroxx]

Hi Kahled,
as I couldn’t get a solution for this issue I’ll ask you a refund. or I’ll get it from Paypal.
Please let me know
Antonio

[Khaled]

Hello,
It seems that, your configuration is okay. It might be a plugin conflict, other similar plugin may be deny user addition. Please check for conflicting plugin. You can set a temp admin for us, if it is possible, so that we can check the issue on your site.

If you need refund, follow http://user-meta.com/withdraw-license

Thanks.

[antoroxx]

Hi Khaled,
I was waiting for an urgent answer because I need it.
As you wrote I found a plugin conflict. Now I decided to not proceed asking a refund but I would use it. Only I want to know if I’ll reinstall the website next days, what I should do with the plugin? First withdraw and then reinstall?
Please let me know.
Thx
Antonio

[Khaled]

Hi Antonio,

Single site license allows only one site at a time, so in order to use it into another site, you will need to withdraw license from old site then it allows to validate license into new site.

Thanks.

[antoroxx]

Hi Khaled,
I don’t want to install it on another website. as I wrote I just need to reinstall my website.
Thx
Antonio

[Khaled]

No problem, It will work perfectly on same domain or in case of reinstallation.

Thanks.

[Author]

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