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This topic contains 5 replies, has 3 voices, and was last updated by  sourov amin 11 months, 3 weeks ago.

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  • #9015


    Hi all,

    I need some help please.
    We use Usermeta Pro 1.4.2.

    Well, we’ve got an issue with a profile form, around 200 fields.
    A lot of its are under logical condition, sometimes with 2 or 3 levels.

    Here an example : multiselect field :
    “Choose an activity :
    – Volley-ball
    – Soccer
    – Baseball”

    If soccer chosen => new multiselct field :
    “When :
    – Monday
    – Wednesday
    – Friday
    This answer won’t be saved in database.

    Has someone met this issue ?
    Does someone know how to fix it ? An idea ?

    Thanks for helping !


    sourov amin


    Is it happening only for multi-select field or any type of field?




    Hello Sourov Amin,

    we’ve tried with drop-down menu, it’s the same issue.
    I’ve changed metakey (shorter) but it doesn’t work better.
    I have tried with switched off the “request” option, it doesn’t work better.

    And fact is we’ve got another multi-select under logical condition witch works fine…but it’s not under the first multi-select.

    I don’t know if I’m understoodable, but it’s seems problem is linked to the logical condition with the options of the first multi-select.

    Does it help you ?

    Thank you.



    Any idea ?


    Hi Sourov Amin

    We really need some help. We had to put our form online with drop-down menus that do not respect the logical conditions.
    So all our drop-down menus are visible. This makes our form inconvenient for our members.
    After a few months of work on it it’s very frustrating.
    Thank you in advance for the help


    sourov amin


    Try making these conditional fields as shared field.
    If that does not solve any problem please contact support(at)!
    If possible, set up a temp admin account and send the credentials to support(at) so the issue can be checked.


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