Answers not updated in database

[Secrétariat]

Hi all,

I need some help please.
We use Usermeta Pro 1.4.2.

Well, we’ve got an issue with a profile form, around 200 fields.
A lot of its are under logical condition, sometimes with 2 or 3 levels.

Here an example : multiselect field :
“Choose an activity :
– Volley-ball
– Soccer
– Baseball”

If soccer chosen => new multiselct field :
“When :
– Monday
– Wednesday
– Friday
….”
This answer won’t be saved in database.

Has someone met this issue ?
Does someone know how to fix it ? An idea ?

Thanks for helping !

[sourov amin]

Hello,

Is it happening only for multi-select field or any type of field?

Thanks.

[Secrétariat]

Hello Sourov Amin,

we’ve tried with drop-down menu, it’s the same issue.
I’ve changed metakey (shorter) but it doesn’t work better.
I have tried with switched off the “request” option, it doesn’t work better.

And fact is we’ve got another multi-select under logical condition witch works fine…but it’s not under the first multi-select.

I don’t know if I’m understoodable, but it’s seems problem is linked to the logical condition with the options of the first multi-select.

Does it help you ?

Thank you.

[Secrétariat]

Any idea ?

[CLUB DE LA DE VARCES]

Hi Sourov Amin

We really need some help. We had to put our form online with drop-down menus that do not respect the logical conditions.
So all our drop-down menus are visible. This makes our form inconvenient for our members.
After a few months of work on it it’s very frustrating.
Thank you in advance for the help

[sourov amin]

Hello,

Try making these conditional fields as shared field.
If that does not solve any problem please contact support(at)user-meta.com!
If possible, set up a temp admin account and send the credentials to support(at)user-meta.com so the issue can be checked.

Thanks.

[Author]

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