Unable to Active - Moving from Staging to Production | User Meta Pro - WordPress user management plugin

This topic has 2 replies, 2 voices, and was last updated 9 years ago by aarswells.

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November 10, 2015 at 11:47 pm #7669

aarswells
Member

Hello,

I am trying to move my license from our staging server to production, but I am not able to do this through the admin interface. Every time I try to active on production OR unactivate on staging, I get a red error message that says “Something went wrong.”

Please tell me how I can move my license from staging to production.

Thanks

November 11, 2015 at 3:45 pm #7670

sourov amin
Member

Hi aarswells,

Try http://user-meta.com/activation

If the url doesn’t work, send an email to support(at)user-meta.com with your site url, in where you wanted to validate the license.

Thanks.

November 14, 2015 at 10:55 pm #7672

aarswells
Member

Hmm. I am not able to active using that URL. It keeps telling me that my email/password for user-meta.com is invalid, even though I used the same username/password combo to sign into the support forum.

I will send email to the support address as you suggested.

Thanks!
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