Menu

Home › Forums › Plugin Support › Important: upload image failing in Firefox

Tagged: , ,

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • September 13, 2012 at 7:06 pm #2081
    laurentiu
    Member

    I couldn’t find my old topic on this subject to bump it, so I made a new one.

    The upload picture is completely failing in Firefox.

    I know you’re using a third party script for image upload, but you should either replace it or fix it, since it’s not working in a browser that has more than 25% market share. Or at least tell people upload is not working in Firefox before they pay for your plugin.

    1 in 4 users is writing back to me: “y u’r site no upload my pictures?” and this is becoming a problem (i currently have around 300 users and the new website is in beta; i expect around 2k users after official launch).
    I really don’t want to upload profile pictures for 500 of them, specifically since I payed for a plugin who promised to solve this problem.

    Please let me know if I need to look someplace else for professional help on this matter or if you plan on fixing it soon. I was hoping that the new version would have this issue fixed. From my point of view it is a very important issue and if it’s not fixed it basically means I’m not getting what I payed for when I bought your plugin.

    It’s not about how much I payed. It’s about paying for something that’s not working as promised/advertised.

    September 18, 2012 at 10:03 pm #2117
    Khaled
    Member

    Hello,

    We did not find upload failing issue in Firefox (We have checked with Firefox-12 and 15.0.1) when we tested and no one even claim this issue instead of you. So it seems that, this issue is only occurs for your case.

    If you need us to investigate in your site, you may contact with our “Contact Us” section.

    September 19, 2012 at 7:23 pm #2126
    laurentiu
    Member

    In this case I apologize for my reaction.
    It has to be a conflict with the theme’s css. I’ll have a closer look into it.
    If I don’t find it I will give you access to the website admin and hopefully we’ll pinpoint the problem.

    Thank you for your response.

    September 19, 2012 at 8:17 pm #2128
    laurentiu
    Member

    I found the problem and it was indeed from css. I had to enforce the following rules on the .um_user_form .picturefield input field (where .picturefield is the class name of the upload picture):

    font-size: 1 em !important; // for some reason it had a size of 460px…
    height: 100%;
    width: 100%;

    As a side-note, the only thing that’s not working as I want it to (and I have no idea why) is: cursor: pointer;
    I have tryed the “armored” fail-proof cross-browser solution (cursor:pointer !important; cursor: hand !important;) but it still shows me a text-like cursor. But this is only a minor detail. The important part (users are able to upload their pictures) is solved.

    Thank you for your time and support.

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.